Refund policy

Return Window

We accept returns within 14 days of the delivery date, in line with EU consumer protection law. To be eligible, items must be unused, unworn, and in their original condition with all tags attached.

Hygiene Exception — Intimate Apparel

For hygiene reasons, items classified as intimate apparel — including sports bras, tops with built-in padding, and bottoms (leggings, shorts, briefs) — can only be returned if the original hygiene seal or liner is intact and the garment has not been worn. Once the seal is removed or the item shows signs of wear, it is considered final sale and cannot be returned or exchanged.

How to Start a Return

1. Email us at [MUDIACTIVEWEAR@HOTMAIL.COM] with your order number and the item(s) you’d like to return.

2. We’ll confirm eligibility and send you return instructions.

3. Ship the item back in its original packaging within 14 days of receiving return approval.

4. Once received and inspected, we’ll process your refund or exchange.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days of us receiving the returned item. Shipping costs are non-refundable unless the return is due to a defect or an error on our part.

Return Shipping Costs

Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the issue, and we’ll arrange a replacement or full refund, including shipping costs.

Exchanges

We currently do not offer direct exchanges. Please return the original item for a refund and place a new order for the correct size or item.